{"id":16062,"date":"2024-05-20T05:27:00","date_gmt":"2024-05-20T05:27:00","guid":{"rendered":"https:\/\/hostvento.com\/kb\/web-hosting\/getting-started-guide\/shared-hosting-quick-start-guide\/connection-to-storage-server-failed\/"},"modified":"2024-06-14T09:41:16","modified_gmt":"2024-06-14T09:41:16","slug":"connection-to-storage-server-failed","status":"publish","type":"docs","link":"https:\/\/www.hostvento.com\/kb\/docs\/hosting-faqs\/connection-to-storage-server-failed\/","title":{"rendered":"Connection to storage server failed"},"content":{"rendered":"\n<p>The&nbsp;problem&nbsp;below&nbsp;appears&nbsp;when&nbsp;you&nbsp;attempt&nbsp;to&nbsp;use&nbsp;webmail&nbsp;to&nbsp;access&nbsp;Roundcube. Even&nbsp;if&nbsp;there&nbsp;is&nbsp;enough&nbsp;disk&nbsp;space&nbsp;allocated&nbsp;to&nbsp;the&nbsp;hosting\/email&nbsp;account&nbsp;and&nbsp;available&nbsp;on&nbsp;the&nbsp;server,&nbsp;you&nbsp;still&nbsp;receive&nbsp;it.<\/p>\n\n\n\n<p>Connection to storage server failed.<br>Fix to be applied is by performing cPanel updates on the server &amp; restarting mail service.<br>Login to your server via SSH as root &amp; execute the command below.<br>\/scripts\/upcp \u2013force<br>Once cPanel updates are completed, restart mail server exim with command below.<br>\/etc\/init.d\/exim restart<\/p>\n\n\n\n<p>OR<br>service exim restart<br>Now try reaching Roundcube via webmail, and it should work. The aforementioned patch is only applicable if you have managed <a href=\"https:\/\/www.hostvento.com\/\">VPS hosting<\/a> OR a dedicated server. If you utilize a shared hosting platform, get in touch with your web hosting provider.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The&nbsp;problem&nbsp;below&nbsp;appears&nbsp;when&nbsp;you&nbsp;attempt&nbsp;to&nbsp;use&nbsp;webmail&nbsp;to&nbsp;access&nbsp;Roundcube. Even&nbsp;if&nbsp;there&nbsp;is&nbsp;enough&nbsp;disk&nbsp;space&nbsp;allocated&nbsp;to&nbsp;the&nbsp;hosting\/email&nbsp;account&nbsp;and&nbsp;available&nbsp;on&nbsp;the&nbsp;server,&nbsp;you&nbsp;still&nbsp;receive&nbsp;it. Connection to storage server failed.Fix to be applied is by performing cPanel updates on the server &amp; restarting mail service.Login to your server via SSH as root &amp; execute the command below.\/scripts\/upcp \u2013forceOnce cPanel updates are completed, restart mail server exim with command below.\/etc\/init.d\/exim restart ORservice exim restartNow try reaching Roundcube via webmail, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":23377,"menu_order":921,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-16062","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/docs\/16062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/comments?post=16062"}],"version-history":[{"count":4,"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/docs\/16062\/revisions"}],"predecessor-version":[{"id":20454,"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/docs\/16062\/revisions\/20454"}],"up":[{"embeddable":true,"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/docs\/23377"}],"wp:attachment":[{"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/media?parent=16062"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.hostvento.com\/kb\/wp-json\/wp\/v2\/doc_tag?post=16062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}