E-mail messages do not forward to Gmail accounts

Gmail (Google e-mail) may block messages from e-mail forwarders or mark them as spam. This article describes an alternative way you can use Gmail to access messages from another account.Table of Contents

• Problem
• Resolution

Problem

You set up an e-mail forwarder in cPanel that forwards messages from an e-mail account to Gmail. However, Gmail blocks the message or puts it in the spam folder.

Here is another scenario where e-mail forwarders appear to fail:

• The email account user@example.com is configured to forward messages to the Gmail account user@gmail.com.
• A user logs in to the Gmail account user@gmail.com and sends a message to user@example.com.
• The message never arrives back at the Gmail account user@gmail.com.

However, this behavior is by design to prevent possible email loops.

Resolution

If you experience problems with forwarded messages not reaching Gmail, there is an alternative solution. You can configure a Gmail account to access another e-mail account directly. In this configuration, you do not set up an e-mail forwarder; instead, you access messages in the other account using your Gmail inbox.

For step-by-step instructions on how to set up this configuration in Gmail, please see this article.

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